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Lead Product Manager · Deloitte Digital · Bengaluru, India

Commerce & AI
Product Leader

Product leader shaping enterprise B2B commerce platforms that drive measurable business outcomes across global markets.

B2B Commerce Platforms  ·  GenAI Adoption  ·  Product Strategy  ·  Multi-Market Delivery

$100M+ Revenue Impact Across Engagements
300K+ B2B Customers Migrated
19% Efficiency Gain via GenAI
12+ Years Experience
Connect on LinkedIn Get in Touch See Experience ↓

Deloitte Digital · Tata Consultancy Services · Capgemini

Utkarsh Kumar
About

I'm a Commerce & AI Product Leader with 12+ years shaping enterprise B2B and B2C commerce platforms for Fortune 500 clients across healthcare, financial services, retail, and energy.

At Deloitte Digital, I drive product prioritization, manage release scope across global markets, and build GenAI solutions that deliver measurable impact. I lead cross-functional teams of product analysts, QA engineers, and developers to deliver complex commerce platforms—from collaborative discovery through multi-market launches and production stabilization.

Recognition: Consistent top performer at Deloitte (95th percentile since 2018). Business Maven Award. 10+ Applause Awards for quarterly excellence across consulting portfolio.

Certifications

Certified Product Owner (CSPO)
Scrum Alliance
Certified Scrum Master (CSM)
Scrum Alliance
Commercetools Functional Architect
Commercetools

Core Competencies

SAP Commerce Cloud Commercetools MuleSoft BigCommerce GenAI Adoption AI Agent Design Product Prioritization B2B Self-Service Stakeholder Alignment Release Management Agile / Scrum Python Prompt Engineering API Integration Adobe AEM Sitecore
Core Competencies

Strategic Leadership & Platform Expertise

Product Strategy & Leadership

Product Prioritization (MoSCoW, RICE) Cross-functional Team Leadership Release Scope Management Stakeholder Alignment (C-Suite) Go-to-Market Strategy Competitive Analysis

B2B / B2C Commerce Architecture

SAP Commerce Cloud Commercetools B2B Self-Service Account Hierarchies Complex Contract Pricing Punchout (Ariba/Coupa)

AI & Personalization

GenAI Product Strategy AI Agent Design (Jira Rovo) Prompt Engineering AI ROI Measurement Recommendation Engines

Platform & Integrations

MuleSoft (140+ APIs) REST APIs Python AWS / Azure Microservices
Experience

12 Years Shaping Commerce Platforms

'17
NOW
Deloitte Digital — Lead Product Manager
October 2017 – Present · Bengaluru, India · 8+ Years
  • Led collaborative prioritization of 120+ B2B capabilities for a Fortune 500 healthcare company's $500M+ eCommerce platform, working with client stakeholders and engineering leads to determine MVP vs. Phase 2 scope. Platform enabled $49.3M in order value within 5 months of go-live.
  • Proposed and drove a cross-functional POD model that reduced production defects by 90% (380 to 38) and increased resolution velocity 2–3x. Managed release scope across 4 global markets (US, Canada, UK/Ireland, France/Belgium) with 300,000+ B2B customers migrated at 100% success rate.
  • Scoped, built, and measured a GenAI adoption programme for a 250-person team after leadership tasked the initiative. Designed 5 custom AI agents and built a rigorous measurement framework. Validated 19% efficiency improvement and $5.5–8.5M projected annual savings. Framework adopted as a company-wide standard.
  • Shaped product requirements and led execution across multiple Fortune 500 engagements: Herbalife (composable commerce, 15% AOV increase), Blue Cross Blue Shield (identity platform, 20-point NPS increase), ExxonMobil (onboarding automation, 14 days to 1 day).
  • Contributed to securing $30M+ in multi-year engagements through strategic commerce proposals across healthcare, retail, and technology sectors.
Fortune 500 Healthcare Provider Global Direct-Selling Platform (95 countries) Fortune 500 Health Insurer Global Energy Major Consumer AR/VR Pioneer National Transportation Authority Enterprise Technology Leader Fortune 500 Home Appliances Manufacturer
'16
'17
Tata Consultancy Services — Business Analyst & Product Owner
August 2016 – September 2017 · Mumbai, India
  • Designed an integrated asset tracking solution for SBI (India's largest bank, 72M+ assets), identifying that fragmented systems across retail and corporate banking created reconciliation gaps. Defined a unified product consolidating tracking across portfolios.
  • Reduced credit assessment time from weeks to 2 days by designing a cash-flow-based loan due diligence system (Project Vivek). Deployed across 22,000+ SBI branches.
  • Led core banking product strategy through market research, competitor analysis, and user testing.
India's Largest Public Sector Bank 72M+ Assets 22,000+ Branches
'13
'16
Capgemini — Software Engineering Analyst
December 2013 – August 2016 · Mumbai, India
  • Bridged technical implementation with business requirements by developing a rules management architecture that maintained 50,000+ operational policies for a Fortune 500 financial services firm.
  • Partnered directly with stakeholders to build a portal-based case management application supporting global employee benefit programs.
  • Delivered backend systems integration for comprehensive dental claims processing, ensuring compliance and workflow automation.
Fortune 500 Financial Services Firm Global Insurance Services Firm JBoss Drools
Personal Work

Projects & Prototypes

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Product Insights

Case Studies & Strategic Frameworks

Selected writings exploring strategy, architecture, and the intersection of AI with product delivery — powered by Notion.

Case Studies & Frameworks

From Medium

@utkarshsingh_96177 on Medium ↗